Treating our patients with kindness, empathy and respect. Earning confidence through trust.
Providing a calm, comfortable and enjoyable experience for our patients.
Working with patients each staff member is committed to provide optimal dental care.
Striving to remain at the forefront of dental knowledge, expertise and technology.
Working together in a spirit of mutual respect, honesty, support and accountability.
Making a positive influence in our patient's lives through education and encouragement to achieve optimal oral health.
We will happily handle all your insurance claims and electronically file them as you leave. In this way, you should be reimbursed directly by your insurance carrier(s) within a few working days. It is worth noting that those patients with dental insurance are fortunate to have this benefit. Please understand that the agreement is solely between you and your insurance carrier and information transfer between our office and your carrier is either blocked or minimized due to the FIPPA (Freedom of Information and Privacy Protection Act) legislation set out by the Federal Government. Its also worth noting that significant confusion exists regarding plan benefits. Not all procedures offered, required or requested may be covered by your insurance carrier. As with all insurances, there are a wide array of provisions ultimately dependant on the premiums paid by the you, the plan holder.
In order to facilitate the payment process, it is essential that insured patients provide the following information on their first visit:
Insured patients should also be aware of the specific levels of coverage provided by their employer’s insurance, e.g., the annual maximum allowed per patient, the annual deductible (if any), percentage of coverage allowed for specific services (diagnostic, preventive, restorative, endodontic, crowns, bridges, specific types of fillings covered, etc.). This information can be obtained from their employer’s employee benefits department.
It is common for plan benefits to be expressed as a percentage; for example, 100%A, 50%B, 0%C. What this means is that your carrier will agree to pay that particular percentage of a FEE GUIDE that they have selected. Today, insurance carriers use a wide variety of FEE GUIDES, some of which are based on guides that are several years out of date. Other plans have discounted the Provincial Fee Guide to 70% (or 50%) and claim that they are paying 100% of their fee guide. This also is mis-leading since 70%(50%) of 100% is still 70%(50%). For this reason, it can be quite confusing in dealing with all the available dental plans.
If you have any questions about fees or wish to know ahead of time what your obligations will be, please ask any one of our administrative team. They will be happy to review fees with you and, where appropriate, submit a PREDETERMINATION to your insurance carrier or present you with a written estimate. This will let you know, ahead of time, whether your plan(s) will cover the required treatments and to what extent. Of note, due to FIPPA regulation, this will be sent directly to you. This causes considerable frustration as this appears to be a piece of unwanted mail that is very difficult to understand. More often than not, it gets thrown out, negating the whole process. For this reason, we suggest that you watch out for this letter and, when you receive it, forward it to our office for interpretation. Unfortunately, the predeterminations sent out to you are not patient-friendly and are confusing at the best of times.
MartinDental accepts payment for treatments in many forms (VISA, MasterCard and debit cards, cash and cheque).
We also offer external financing through the Patient Link Financial payment plan. Please visit www.patientlinkfinance.com to see if you're eligible.